cUSTOMER CARE

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Contact us

Ph. (403) 396 - 4698

info@butterandmilkbathbakery.com 

SHIPPING

Shipping available to anywhere in Canada. Please allow two weeks to process and ship orders. Shipments are made Monday through Friday excluding all STAT holidays. Shipping and handling cost is calculated by the weight of your order. 

Cost of package 6.5 lb or less = $6.00

Cost of package greater than 7lb - $12.00

Local orders are delivered complimentary in Red Deer, AB.

EXCHANGE POLICY

Should you wish to change your order, we will provide exchange only within 14 days of purchase received. Exchange or credit voucher will be issued upon receiving product unopened or used.

If you are unhappy with your purchase, please connect with us. Your feedback is valued and we always strive to modify and improve our products. Should your concern with a product be due to a manufacturing defect, we will provide an exchange for a product of equal value. 

Warning

Our products are made with all natural, pure, vegan, gluten free and nut free ingredients, keeping your sensitivities and allergies in mind. However, beyond the walls of our manufacturing facility we cannot guarantee the product to be as such. We purchase ingredients from trusted suppliers who deem their products to be of the same. Should you purchase your product from a retail location and not our site directly, Butter & Milk Bath Bakery Ltd. is not liable for any contamination that may have occurred.

Sensitivity

Before using any product it is recommended to test a small portion on you skin to prevent an irritation that may occur. It is the buyers responsibility to notify Butter and Milk of any and all skin sensitivities or allergies prior to purchase. Extensive measures can be taken to ensure you receive a product crafted  specifically and meticulously for you.

Shelf Life

Due to Butter & Milk using all natural, food grade ingredients with no added dyes, fillers, or preservatives, our shelf life is limited to 2 years if product was sealed in glass jar or shrink wrap.  If your product is not in a glass jar or sealed with proper shrink wrap, it is suggested to use within 6 months of purchase to received highest quality and benefits. For best results, store items in a cool dark place (under the sink) to prevent melting, evaporation or product malfunctions. Environmentally friendly option available upon request to provide your product in glass jar (with a $1.00 off next order if returned) with no additional shrink wrap.